Express Worldwide Delivery

FAQs


 

 

HOW CAN I PAY FOR MY ORDERS? 

You may pay with a debit or credit card as well as with your PayPal. 

HOW DO I PLACE AN ORDER ONLINE? 

Ordering on Dee Trimmer is quick and easy. 

1) To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page. 

2) To view the items in your Shopping Bag, click on the Shopping Bag icon in the upper right corner of the page. 

3) To remove an item from your Shopping Bag, click the wastebasket icon located to the right of the product in your bag. Your Shopping Bag will automatically recalculate your total. 

4) To change the quantity of an item in your Shopping Bag, click "edit" located underneath the quantity. 

5) Click on “Proceed to Checkout” to complete your purchase. 

I AM HAVING PROBLEMS WITH CHECKOUT.  WHAT CAN I DO? 

No problem! contact us on WhatsApp Hotline +971***** or send an email to info@deetrimmer.com and one of our customer service representatives will be happy to assist you within 12hours. 

I RECEIVED A CONFIRMATION EMAIL.  WHAT IS IT? 

This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records. 

I WOULD LIKE TO CANCEL MY ORDER. WHAT CAN I DO? 

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed. Click here to review our returns/exchanges page for more information on how to proceed with a return. 

HOW CAN I CHECK THE STATUS OF MY ORDER? 

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, Click here 

PART OF MY ORDER IS UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE? 

We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund upon your request.  

MY ORDER HAS SHIPPED BUT I CAN’T TRACK IT. HOW CAN I FIND OUT WHERE IT IS? 

You can check the status of your order by reviewing your order on your account. To sign into your account, Click here 

  

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us. Dee Trimmer packages typically arrive between two to seven working days. For expedited shipping, an order must be placed before 11am and it will be shipped the same day. Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. 

DOES DEETRIMMER SHIP INTERNATIONALLY? 

Yes! Simply checkout as usual and select your country from the dropdown on the checkout page. 

HOW DO I RETURN/EXCHANGE AN ITEM? 

Please see our return policy for details.  

INTERNATIONAL RETURNS 

International orders have a different return process and do not qualify for free returns or exchanges, please view our international orders return/exchange procedures. 

HOW SOON WILL MY ORDER BE SHIPPED? 

Orders are processed within 1 - 2 business days (Monday through Friday, excluding holidays). 

I ORDERED ON A WEEKEND AND/OR HOLIDAY. WHEN WILL MY ORDER BE PROCESSED? 

Orders placed on holidays, Friday or Saturdays will be processed the following business day. 

WHAT IF I ORDERED WITH EXPEDITED SHIPPING? 

If you have purchased overnight or 2-day shipping and placed your order before 11am, it will be shipped the same business day. If the order was placed after 11am or on a weekend/holiday, it will be processed the next business day 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? 

If your order is in stock, it usually takes between 2 and 7 business days depending on your location 

 

For Domestic Orders, if you ordered next day or second day delivery, your item will arrive either the next business day or the second business day after shipment. Please note that if you ordered after 11am, your order will not be shipped until the next business day. 

 

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here. 

  

International orders require 1-3 business days for processing and are in transit for 5 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 

HOW CAN I FIND OUT WHERE MY PACKAGE IS? 

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here. 

MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO? 

If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information. 

  

If the carrier is unable to provide a resolution please contact our Customer Care Center or send a message on our WhatsApp Hotline +971****** or send an email to info@deetrimmer.com  

HOW DO I CHOOSE THE BEST SHAPEWEAR OR CINCHER FOR ME? 

If you have questions or need further advice on choosing a shaper, contact us on our WhatsApp Hotline +971***** or send an email to info@deetrimmer.com  with your questions. We’re here to help! 

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS? 

Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Everybody is different, so please consult a doctor for a professional opinion. 

I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE? 

No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too. 

HOW DO I KNOW WHICH SIZE TO BUY? 

You can use our Size Chart for a quick glance at the recommended measurements for each size. Each product has its own sizing and it's best to review the size chart on each product page. The most important thing to review is waist size. If you still need help, just contact us on WhatsApp Hotline +971***** or send an email to info@deetrimmer.com   

WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT? 

Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort. 
 
You can check our Size Chart for a quick glance at recommended measurements. We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching. 

WHAT ARE MY MEASUREMENTS? 

Review our Measuring Instructions on our Size Chart to learn the right way to measure your bust, waist and hips. It's easy – all you need is a cloth or vinyl body-measuring tape. And if you don't have either, simply print and put together your own measuring tape. 

I'M IN BETWEEN SIZES. WHAT SHOULD I DO? 

We understand, not all bodies are the same! You can also use our Size Chart & Measuring Instructions to see recommended measurements for each size. If you're outside the lines, don't worry. Here are some simple tips to help you select the right shapewear: 

  

Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort. 

  

Email or call us. We have a team of customer service representatives who are happy to answer your questions and help you select the right size for your body.  You can, contact us on our WhatsApp Hotline +971***** or send an email to info@deetrimmer.com 

WHAT IF MY SIZE ISN'T AVAILABLE? 

Oops, we're sorry – it might be temporarily out of stock, but don't lose hope! Click "Notify Me When Available" and we'll email you when your size is back in stock. You can contact us on our WhatsApp Hotline +971***** or send an email to info@deetrimmer.com to place an order. 

I’M UNSURE ABOUT MY SIZE OR I HAVE ANOTHER QUESTION ABOUT FIT. WHAT SHOULD I DO? 

Be sure to check out our Size Chart & Measuring Instructions to find your size for different types of garments. If you still have questions, contact us on our WhatsApp Hotline +971***** or send an email to info@deetrimmer.com – we're happy to help! 

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